.help-hero {
  position: relative;
  padding-top: 88px;
  padding-bottom: 82px;
  overflow-x: clip;
  border-bottom: 1px solid color-mix(in srgb, var(--color-border) 58%, transparent);
}

.help-hero::before {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(color-mix(in srgb, var(--color-border) 22%, transparent) 1px, transparent 1px),
    linear-gradient(90deg, color-mix(in srgb, var(--color-border) 22%, transparent) 1px, transparent 1px);
  background-size: 68px 68px;
  content: '';
  mask-image: linear-gradient(to bottom, var(--color-shadow), transparent);
  opacity: 0.48;
  pointer-events: none;
}

.help-hero::after {
  position: absolute;
  top: 24%;
  right: 4%;
  width: 42%;
  height: 58%;
  background: radial-gradient(
    ellipse at center,
    color-mix(in srgb, var(--color-accent) 20%, transparent),
    transparent 68%
  );
  content: '';
  pointer-events: none;
}

.help-hero-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(360px, 0.78fr);
  gap: 72px;
  align-items: center;
}

.help-hero-copy {
  min-width: 0;
}

.help-hero-copy h1 {
  max-width: 10em;
  margin-top: 20px;
  margin-bottom: 22px;
}

.help-hero-actions {
  margin-top: 30px;
}

.help-route-panel {
  position: relative;
  min-width: 0;
  padding: 28px;
  overflow: clip;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  background:
    linear-gradient(145deg, color-mix(in srgb, var(--color-accent) 9%, transparent), transparent 52%),
    var(--color-panel);
  box-shadow: var(--shadow-panel);
}

.help-route-panel::before {
  position: absolute;
  top: 76px;
  bottom: 98px;
  left: 48px;
  border-left: 1px dashed var(--color-border);
  content: '';
}

.help-route-head {
  position: relative;
  z-index: 1;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 20px;
}

.help-route-list {
  position: relative;
  z-index: 1;
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.help-route-list a {
  display: flex;
  min-height: 50px;
  align-items: center;
  gap: 15px;
  padding: 9px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-pill);
  color: var(--color-text-muted);
  font-weight: 650;
  transition:
    border-color var(--transition-fast),
    background-color var(--transition-fast),
    color var(--transition-fast);
}

.help-route-list a:hover {
  border-color: var(--color-border);
  background: color-mix(in srgb, var(--color-accent) 13%, var(--color-panel-raised));
  color: var(--color-text);
}

.help-route-dot {
  width: 13px;
  height: 13px;
  flex-shrink: 0;
  border: 2px solid var(--color-accent-pink);
  border-radius: var(--radius-pill);
  background: var(--color-accent);
  box-shadow: 0 0 14px color-mix(in srgb, var(--color-accent) 72%, transparent);
}

.help-route-note {
  position: relative;
  z-index: 1;
  margin: 22px 0 0;
  padding-top: 20px;
  border-top: 1px solid var(--color-border);
  color: var(--color-text-muted);
  font-size: 13px;
}

.help-facts {
  padding-top: 28px;
  padding-bottom: 28px;
}

.help-fact-row {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 10px;
}

.help-content {
  padding-top: 80px;
}

.help-document {
  min-width: 0;
}

.help-document > .toc-tabs {
  width: max-content;
  margin-right: auto;
  margin-left: auto;
}

.help-category {
  display: grid;
  grid-template-columns: minmax(220px, 0.62fr) minmax(0, 1.38fr);
  gap: 54px;
  padding-top: 76px;
  padding-bottom: 76px;
  border-bottom: 1px solid color-mix(in srgb, var(--color-border) 72%, transparent);
}

.help-category:first-of-type {
  padding-top: 36px;
}

.help-category-head {
  display: grid;
  align-content: start;
  gap: 16px;
}

.help-category-head h2 {
  margin-bottom: 14px;
  font-size: clamp(30px, 3.3vw, 44px);
}

.help-category-head p {
  margin: 0;
  color: var(--color-text-muted);
}

.help-category-code {
  display: inline-flex;
  width: fit-content;
  min-height: 28px;
  align-items: center;
  padding: 4px 12px;
  border: 1px solid color-mix(in srgb, var(--color-accent) 55%, var(--color-border));
  border-radius: var(--radius-pill);
  background: color-mix(in srgb, var(--color-accent) 12%, transparent);
  color: var(--color-accent-pink);
  font-size: 11px;
  letter-spacing: 0.1em;
}

.help-category .faq-list {
  min-width: 0;
}

.help-category .faq-item {
  background:
    linear-gradient(135deg, color-mix(in srgb, var(--color-accent) 5%, transparent), transparent 48%),
    var(--color-panel);
}

.help-category .faq-answer p {
  line-height: 1.9;
}

.help-escalation {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 38px;
  align-items: center;
  margin-top: 76px;
  padding: clamp(28px, 5vw, 50px);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  background:
    linear-gradient(125deg, color-mix(in srgb, var(--color-accent) 15%, transparent), transparent 58%),
    var(--color-panel-raised);
  box-shadow: var(--shadow-panel);
}

.help-escalation h2 {
  margin-bottom: 14px;
  font-size: clamp(28px, 3.8vw, 42px);
}

.help-escalation p {
  max-width: 48em;
  margin: 0;
  color: var(--color-text-muted);
}

@media (max-width: 980px) {
  .help-hero-grid {
    grid-template-columns: 1fr;
    gap: 44px;
  }

  .help-route-panel {
    max-width: 680px;
  }

  .help-category {
    grid-template-columns: 1fr;
    gap: 28px;
  }

  .help-category-head {
    grid-template-columns: auto minmax(0, 1fr);
    gap: 18px;
  }
}

@media (max-width: 768px) {
  .help-hero {
    padding-top: 64px;
    padding-bottom: 60px;
  }

  .help-hero::after {
    display: none;
  }

  .help-content {
    padding-top: 60px;
  }

  .help-document > .toc-tabs {
    width: 100%;
    margin-right: 0;
    margin-left: 0;
  }

  .help-category {
    gap: 22px;
    padding-top: 60px;
    padding-bottom: 60px;
  }

  .help-category:first-of-type {
    padding-top: 28px;
  }

  .help-category-head {
    grid-template-columns: 1fr;
  }

  .help-escalation {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 520px) {
  .help-route-panel {
    padding: 22px;
  }

  .help-route-panel::before {
    left: 42px;
  }

  .help-route-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .help-route-list a {
    min-height: 48px;
    padding-right: 10px;
    padding-left: 10px;
  }

  .help-fact-row {
    justify-content: stretch;
  }

  .help-fact-row .fact-pill {
    flex: 1 1 138px;
    justify-content: center;
  }

  .help-escalation .btn-secondary {
    width: 100%;
  }
}